Health and Safety regulations-Millford Group Ltd and CHAOS and CONFUSION
and bookings cancelled WITHOUT WARNING.
We have learned a great deal about how
customers are being short-changed by indifferent service whether it be
Banks-Shops or what ever.
The particular case we now have is in
the arena of the 'Energy Conservation' with the Government encouraging
the insulation of homes and the Millford Group Limited of Oldbury with
many branches nationwide is now under growing pressure to handle
the increased business.
As with many others in our country we
decided to conserve energy in the home so we arranged with the
MILLFORD GROUP LTD of OLDBURY
-with many branches countrywide
to arrange a date for a survey to be carried out.
021 569 7990
We received a survey on 22-3-2007 and
on the 4th April 2007 we were advised that the work would be carried out
As we were requested we phoned to
confirm the booking and we were asked whether we wished for an earlier
or later appointment. We decided on the latter and were told that their
personnel would be with us between 10-and 12 on that day.
After notifying the neighbours of the
noise and dust which might affect them we also removed furniture and
other items outside the house in order to ensure that the work-force
would have no problem or hindrance. On the day in question WE
WAITED-WE WAITED and WE WAITED and as we had not had a phone call at
1.30 pm we decided to phone their Oldbury office to enquire why we had
not been contacted about any delay.
The person who answered the phone
happened to be the Assistant Manager and on us asking what was the
problem he immediately said that the team would not be coming and that
it was down to EU regulations which they had to implement only two weeks
ago. We asked why did no someone ring through and explain this
change of plan over the last few weeks. In fact we had contacted
their office on 10th April to confirm that the booking was still on so
why were we not told at that date.
It appears that the EU regulations
concern the 'Health & Safety rules which now mean that scaffolding needs
to be erected in order to carry out the work.
On receiving no satisfactory
explanation as to why we were not at least informed of their problems
we asked our complaint to be forwarded to a higher level as we were sure
that such a company with as far as we know a reputable and reliable
company would not tolerate such behaviour particularly as on their
documentation (Customer Guidance Information) they mention
'Thank you for choosing the MILLFORD
-and in their letter they state:
'Once again we thank you for entrusting
your work to our company. We are sure you will soon be enjoying the
benefits of a warmer house, lower fuel bills and being
[NO CHANCE - NO DEAL]
[If this had happened in mid-winter or
during a cold spell we would have used stronger language than that used
April 19 -one week later
- still no letter of apology or when the work will be carried out.
There is also the cost to the public
and the country with unkept appointments.
Britain's £1 billion wait for the
[Daily Mail-April 13-2007]
BRITONS spend more than £1 billion
worth of days off work each year waiting at home for deliveries or
repairmen [or home insulation ?], a survey showed yesterday.
The average worker took 1.3 days off
last year waiting for that ring on the doorbell from the gasman,
electrical engineer or delivery driver - 13.5 million days across the
whole working population.
Over a working lifetime, this means
the average employee uses 62 days off, or three years' worth of annual
[We know how they feel]
The study involving 1,900 men and women
for the insurance company
-also found that 15 per cent of
employees have had to take unpaid leave to wait in for deliveries,
costing them an
-in lost wages.
Employees also pay a price, too, with
LOST EVERY YEAR
-after staff call in sick when they are
WAITING FOR DELIVERY
Eight in ten householders said they
liked to monitor a tradesman's work while one in ten preferred to be at
home to assist with any queries.
Churchill boss Martin Scott said:
'Our research clearly shows there is a
hidden cost to
-when having repairs [and home
[Font Altered-Bolding & Underlining
Used-Comments in Brackets]
The Social chapter opt-out negotiated
at Maastricht was rapidly undermined by the abuse of
Health and Safety powers under the
-to by-pass the UK's veto on the
Working Time Directive.
This abuse of the treaty was of course
sanctioned by the
COURT OF JUSTICE.
[Latest Addition - June07]
Daniel Hannan - Forming an OPPOSITION
to the EU
WITH THE ONLY PARTY WITH A MANDATE
TO SET YOU
THE QUESTION THAT THE
VOTER MUST ANSWER
YOU WISH TO BE GOVERNED BY YOUR OWN PEOPLE, LAW AND CUSTOM OR BY THE
CORRUPT ,EXPENSIVE UNACCOUNTABLE AND CORRUPT ALIEN BUSYBODY BRUSSELS’
-SIMPLE IS IT NOT?
TO RECLAIM YOUR DEMOCRACY DON'T VOTE
FOR THE TRIPARTITE PARTIES IN WESTMINSTER
SMALL PARTIES THAT SPEAK THEIR MINDS
WITHOUT SPIN AND LIES.
Home Rule for
[All underlined words have a